If a shared mailbox is your team’s primary tool, create shared mailbox rules that bring clarity to everyone’s workflows. In customer support, continuity and consistency are the two keys to retaining customers - and delighting people - over time. Building out a shared mailbox workflow is one of the most powerful ways to ensure that you’re always maintaining the same level of experience in every interaction. Your worst-case scenario as a customer support team is that your business just doesn’t live up to the hype. Try for free Incorporate these 7 shared mailbox practices Collaborate easily for faster response times and happier customers. Ditch the shared Gmail and switch to Help Scout’s industry-leading shared inbox.
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